Privacy Policy

Effective Date: July 28, 2026

We collect account information, company information, employee records, usage logs, cookies and security data to operate our Services.

The two roles — read this first

For your own account data (name, email, billing) we are the Data Fiduciary.

For data you upload about your employees, you are the Data Fiduciary and we act as your Data Processor, processing only on your documented instructions. You are responsible for having a lawful basis and any consent required from your employees. See the Data Processing Addendum.

What we hold about your employees

Because this is an HR and payroll product, the records are detailed. They may include:

• Identity — name, employee code, date of birth, gender, photograph
• Government identifiers — Aadhaar, PAN, voter ID, driving licence or passport. Numbers are stored encrypted
• Consent flags — biometric consent and Aadhaar consent, recorded per employee
• Contact — phone, email, address
• Employment — designation, department, branch, joining and exit dates
• Financial — bank name, account number, IFSC, salary structure, payroll amounts, advances
• Statutory — EPF UAN, ESI number
• Attendance — daily status, roster, and location at the moment of marking where geofenced attendance is enabled

We use data to

• Provide the Services
• Process payroll and HR workflows
• Improve security and maintain the audit trail
• Provide support
• Meet legal obligations

AI

Customer content is not used to train public AI models.

Sharing

Only with the subprocessors listed on our Subprocessors page, payment providers, or where legally required. We do not sell personal data.

Retention

Customer data remains available during the subscription. After termination it is retained for up to 90 days for export, then deleted — subject to statutory retention obligations, which for payroll and PF/ESI records may be longer.

Account and billing records: 8 years, per statutory books requirements. Audit trail: for the life of the account. Backups: 30 days rolling.

Security

Encryption in transit and at rest, row-level isolation between customers, role-based access, audit logging and backups. See our Security Policy.

Your rights

Subject to applicable law, you may request access, correction, deletion or export of personal data.

If you are an employee of one of our customers, we hold your data on their behalf — please contact your employer first, as they control it. If you cannot resolve it with them, write to us and we will assist them in responding.

Support access to your account

To look into a problem you report, or a fault we detect, a member of our team may sign in to your workspace and see it as one of your own users would. This is for support — never for browsing.

Whenever it happens:

• Only staff whose role permits it, and only for companies in the region they are assigned to
• A one-time sign-in link is used. We never see, reset or store anyone's password
• It is written to your own audit trail before the access begins. You can see it yourself under Activity — who signed in, as which user, and when

Grievance Officer

Ravi Kumar Katta · admin@dlqtechnos.com Acknowledged within 24 hours, resolved within 15 days.

Contact: admin@dlqtechnos.com